General Information

To enlarge product photos click on the product photo and it will open into a large format and a slideshow if there is more than one photo.

We are located in Ontario, Canada. You can choose to shop in Canadian (CAD) or United States (USD) currency by selecting your choice at the top right hand corner of the page. Checkout is through PayPal which is a United States company and the total is shown as USD.

We offer Free Shipping and 30-Day Money-Back Returns.

Our main shopping categories and Customer Care menu is along the top of every page throughout the site with a dropdown list of sub-categories. Also, you will find links in the footer menu at the bottom of every page throughout the site.

You may return to our home page anytime by clicking on our The Phoenix Collection logo at the top of every page throughout the site. 

You'll find an email link in each product listing for questions, or use the link to inquire about an order or other inquiries. In your email, please include the product title you are inquiring about. Alternatively, cal our toll-free telephone number. 

If you have any questions whatsoever about getting around our store or see anything that doesn't work quite right, please call Susan at 1-877-498-6658.

HOW DO I PLACE AN ORDER?

We offer four ordering methods so that you can choose the option that works best for you.

Order Online - Placing an order at The Phoenix Collection is secure, easy and fast with our PayPal Checkout, accepting major credit cards and Instant Transfers from your bank account. You do not need a PayPal account to pay with PayPal. We also accept personal or company cheques and email money transfers through Interac.

Phone Us - If you would prefer to place your order with us by telephone, we are available 5 days a week: Mon-Fri 9-5 EST toll-free at 1-877-498-6658. International 1-249-888-9675. If you reach our voicemail, please leave a detailed message with your preferred contact info, and we'll promptly get back to you to help you process your order or answer your questions. We can finalize your purchase with an Interac e-transfer or an instant PayPal.me payment (paypal.me/thephoenixcollection).

Mail-In - If you’d prefer to pay by personal or company cheque or money order, we are happy to accept them. Please refer to the Phone Us above to place your order by telephone or follow instructions at checkout. Goods are shipped when the funds clear. Our mailing address is: The Phoenix Collection, Susan Dorling, RR2, Beaverton, ON L0K 1A0