100% Guarantee and 30-Day Returns
We want you to love everything you purchase from The Phoenix Collection. That's why your purchase is covered by our 100% Guarantee of Satisfaction with the exception of original paintings which are not returnable. On all of our guaranteed items, if you are not delighted with your purchase you may return it within 30 days for a full refund, unless otherwise noted in the listing -- a very small percentage of our items have a 15 day return policy or are Final Sale with no returns which will be duly noted in the listing. Exchanges may also be arranged on some items. Once you unpack your order, please thoroughly inspect the item(s) for damage before discarding the packaging since returns must be in the original packaging to qualify for a refund.
If you wish to return an item, please request a Return Authorization Number by Email within 10 days of receiving your order. We'll email you the RAN within 24 hours. Please ship the item back to The Phoenix Collection, Attention: Susan Dorling, RR2 Beaverton, Ontario L0K 1A0, Canada. Please pack the item carefully in the original packaging, and ship the item with insurance since we cannot issue a refund if the item is damaged during shipment back to us. You are responsible for the cost of shipping and insurance on all returns. We will issue you a refund upon its return to us once we confirm the item is in its original condition.